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Privacy Policy

Maji Hill > Privacy Policy

Last Updated: 01/06/2025

At Maji Hill, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website https://majihill.co.ke, use our services, or interact with us in any other way. We are committed to safeguarding your personal data in compliance with Kenya’s Data Protection Act, 2019, and international best practices.

1. Who We Are

Maji Hill is a water and sanitation service provider operating across Nairobi and surrounding counties. We specialize in bulk water delivery, plumbing, IoT water monitoring, septic tank emptying, tank disinfection, and smart sanitation solutions. Our operations are supported through digital platforms including our website and WhatsApp communication.

2. Information We Collect

a. Personal Data You Provide

We collect personal data when you:

  • Fill out a contact form or request a quote

  • Call or WhatsApp us

  • Book services through our website

  • Subscribe to newsletters or updates

This may include:

  • Full name

  • Email address

  • Phone number (including WhatsApp contact)

  • Physical address (for service delivery)

  • Business or property name

  • Payment details (M-Pesa reference, transaction info)

b. Automated Data Collection

When you visit our website, we may automatically collect:

  • IP address

  • Device information (browser type, OS, screen resolution)

  • Pages visited and time spent

  • Referrer URLs

  • Cookies and tracking pixels

3. How We Use Your Information

We use your information to:

  • Deliver water and sanitation services to your location

  • Respond to inquiries and service requests

  • Process payments and generate receipts

  • Schedule and confirm appointments

  • Provide real-time updates through WhatsApp, SMS, or email

  • Improve our website, services, and customer experience

  • Send marketing communications (with your consent)

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These help us:

  • Understand how visitors use the site

  • Improve website speed and security

  • Save preferences for future visits

You can manage your cookie preferences via your browser settings. By using our site, you consent to the use of cookies unless disabled on your device.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers and delivery teams (to fulfill service)

  • IT and hosting providers (to maintain system security)

  • Payment gateways (e.g., M-Pesa, mobile money operators)

  • Government agencies, if required by law or court order

All third parties are required to adhere to confidentiality and data protection laws.

6. WhatsApp Communication

If you contact Maji Hill via WhatsApp, we may:

  • Store your phone number for future service communication

  • Use pre-filled messaging for faster response

  • Share location-specific updates

We do not spam or add users to groups without consent.

7. Data Security

We implement strong physical, electronic, and managerial procedures to protect your data, including:

  • SSL encryption on our website

  • Secure storage of transaction data

  • Access control for staff and contractors

However, no internet transmission is 100% secure. You share information at your own risk.

8. Your Rights

Under Kenya’s Data Protection Act, you have the right to:

  • Access the personal data we hold about you

  • Correct or update your personal data

  • Withdraw consent for processing

  • Request deletion of your data (where applicable)

  • File a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise any of these rights, email us at info@majihill.co.ke.

9. Data Retention

We retain your information only as long as necessary:

  • To deliver services

  • To comply with legal obligations

  • To maintain transaction records for tax or regulatory compliance

After that, your data is securely deleted or anonymized.

10. External Links and Embedded Content

Our website may contain links to third-party websites (e.g., payment portals, social media). Maji Hill is not responsible for the content or privacy practices of those external sites.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with data, contact us for deletion.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the site or services implies acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

Maji Hill Water Services
Email: info@majihill.co.ke
Phone: +254 710 573334
Website: https://majihill.co.ke