For emergency orders we dispatch within 2 hours, 24 hours a day, 7 days a week. For standard same-day orders placed before 2 PM, delivery is typically completed the same afternoon. Scheduled recurring orders are confirmed at least 12 hours in advance to guarantee your preferred time slot. We send you a WhatsApp notification when your tanker is dispatched with the driver’s name and estimated arrival time.

Yes. All Maji Hill bulk water is sourced from licensed boreholes and municipal connections, treated using appropriate filtration and disinfection, and tested for coliform bacteria, turbidity, pH, and chemical parameters before dispatch. Every load meets WHO and Kenya Bureau of Standards drinking water quality guidelines. Commercial clients including hotels, schools, and hospitals receive a water quality certificate with each delivery on request.

Our minimum delivery is 3,000 litres, supplied by our small tanker. We operate four tanker sizes: 3,000 L for single homes and top-up deliveries; 6,000 L for apartments and townhouses; 10,000 L for estates, schools, and small construction sites; and 20,000 L jumbo tankers for large construction sites, industrial users, and high-volume commercial clients. Multiple tanker loads can be arranged for very large orders.

Yes – construction site supply is one of our most common services. We set up a site supply contract aligned to your construction programme, delivering water daily or multiple times daily depending on your concrete pour schedule, curing requirements, and welfare consumption. A site account is opened with consolidated monthly invoicing. Your site manager gets a dedicated WhatsApp contact for last-minute schedule adjustments. Storage tank hire for on-site holding capacity can also be arranged.

A useful guide: a typical Nairobi household of 4–5 people uses approximately 500 to 800 litres per day. A 3,000 L delivery therefore provides 4 to 6 days of normal supply. For construction sites, water consumption depends on concrete volume, curing method, and team size – our team will calculate the right delivery volume based on your programme if you share those details. When in doubt, order more than you think you need – unused water stored in a clean tank is never wasted.

Yes. Our emergency delivery service operates 24 hours a day, 7 days a week, 365 days a year including weekends, public holidays, and overnight. Water supply emergencies do not keep office hours and neither do we. Emergency night and weekend deliveries are dispatched within 2 hours of order confirmation. Standard scheduled deliveries operate during daytime hours Monday to Saturday, with Sunday available for pre-booked orders.

We cover all major Nairobi neighbourhoods including Karen, Kilimani, Westlands, Lavington, Kileleshwa, Runda, Muthaiga, Gigiri, Parklands, Upperhill, Riverside, Spring Valley, Hurlingham, Ngong Road, Lang’ata, South C, South B, Syokimau, Mombasa Road, Thika Road, Kasarani, Ruaka, Kitengela, and Rongai. For areas not listed, call us to check – we regularly mobilise tankers to areas outside our standard coverage for large or urgent orders.

Yes. Event water supply is a specialist service we offer for outdoor weddings, school functions, corporate events, community gatherings, and festivals across Nairobi. We pre-fill your on-site storage the day before or morning of your event so you have full capacity from the start. For larger events or venues without permanent storage, we can position a tanker on-site as a mobile water station for the duration. Book at least 48 hours in advance for events to guarantee your time slot.